Privacy Policy  

Last Updated On 10-June-2025 | Effective Date 08-May-2025  

This Privacy Policy describes the policies of The Rural Outreach Center, Inc., 730 Olean Road East Aurora, New York 14052, United States of America (the), email: hello@theroc.co, phone: 7162402220 on the collection, use and disclosure of your information that we collect when you use our website (https://theroc.co). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.  

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.  

What Information is Collected: 

Individuals who sign up to receive e-communications from The Rural Outreach Center, Inc. voluntarily provide us with their name and email address.  We may use this information for specific, limited purposes.  You may always “opt-out” either now or at any point in the future, if you do not wish to receive our messages. 

Individuals may choose to provide The Rural Outreach Center, Inc. with their mobile numbers in order to facilitate direct communication regarding services.  You may always “out-out” either now or at any point in the future, if you do not wish to receive text messaging communication. Opt-out Instructions: If you wish to be removed from receiving future communications, you can opt-out by texting STOP, QUIT, END, REVOKE, OPT-OUT, CANCEL, or UNSUBSCRIBE.. 

How We Use Your Information:  

We may use the information that we collect about you for the following personalized services: to send emails to you, to answer your requests, etc. You may choose to opt out at any time, which will cease our communication with you.   

We may also use your information for analytic purposes to track visitors on our website.  This data is collected in aggregate form (so we do not know which visitor performed what action on the site) and is used so that we can improve the site’s function to best serve our visitors’ needs. 

The Rural Outreach Center, Inc. does not share, sell, or rent your email address to anyone outside of the organization. 

Consent: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

Analytics 

We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.  

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.  

Your Rights:  

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at hello@theroc.co. We will respond to your request in accordance with applicable law.  

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at hello@theroc.co.  

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.  

Security:  

The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.  

Grievance / Data Protection Officer:  

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at The Rural Outreach Center Inc., 730 Olean Road East Aurora, email: hello@theroc.co. We will address your concerns in accordance with applicable law.  

Cookie Policy 

Effective Date: 09-May-2025 | Last Updated: 09-May-2025  

What are cookies?  

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings. 

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement. 

How do we use cookies?  

Like most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data. 

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website. 

Manage cookie preferences  

Cookie Settings: You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.  

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers. 

Chrome: https://support.google.com/accounts/answer/32050 

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac 

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US 

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc 

If you are using any other web browser, please visit your browser’s official support documents. 

Terms & Conditions

The following terms and conditions relate to the text messaging services provided by Rural Outreach Center (The) to its clients (Participants) by its employees (Providers).

The Rural Outreach Center (ROC) provides text messaging services as an optional service to Participants. It is neither a requirement to receive services nor a right of Participants. Participants receive information at the time of receiving their provider’s texting number that the text messaging service is not to be used as an emergency communication service, and they agree to abide by this as a condition to continue using the service. Abuse of the text messaging service by either party will result in a termination of the text messaging capability between those parties.

Consumers may expect to receive the following types of messages:

Client communications regarding appointment reminders, schedule changes, outreach events, follow-ups, and general updates about services and resources. Text messaging is also used to answer client questions and provide information about available community programs.

Clients may choose to send text messages to their provider(s). Clients are informed that their provider only responds within business hours.

Message frequency will vary. Message and data rates may apply. The ROC is not responsible for any charges incurred by any party using the text messaging service.

For support or questions regarding the text messaging service, please call The ROC’s Front Desk at 716-240-2220 ext. 101 or email hello@theroc.co

To Opt-Out of text messaging communications, text STOP to cancel. You may also inform your provider, the Front Desk, or a ROC administrator either verbally or in writing of your desire to stop receiving text messaging communications.