ROC Emergency Resources

Emergency Community Outreach

The Rural Outreach Center serves people living in Southern Erie, Wyoming, and Cattaraugus counties.  If you live within our service area and find yourself in need of help with food or have another urgent need, please call the ROC at 716-240-2220.  We will do our best to help you.  You do NOT need to be currently engaged in ROC services to get emergency food & other assistance.  

The ROC asks that you call ahead instead of showing up in person so we can reduce the number of people in the building at one time.  When you call, please provide the number of people in your household.

Your child’s school may also be able to provide you with meals to replace school breakfasts and lunches.  See the ‘Resource List’ tab for more information or contact their school directly.

****The ROC will not be holding face-to-face appointments with Participants for at least the next two weeks.  Please call your social worker or care coordinator if you need to speak with them in the meantime.****

Please consider donating to the ROC so we can best support our whole community during this time of need.  We are opening our doors to the wider community in an effort to ensure all families have food on the table and have the resources they need over the next several weeks.  If you would like to donate to our efforts, please click here.

The ROC is putting together care baskets, emergency meals, and cleaning supplies for community members in need. Please consider donating the following items. We are only able to accept NEW items. You can drop off donations at the Rural Outreach Center (730 Olean Road, East Aurora) between 10am-2pm, Monday-Friday. Other arrangements can be made if necessary.

Hand soap
Dishwashing detergent
Toilet paper
Cleaning wipes
Laundry Detergent

Non-perishable food such as:
Peanut butter & Jelly
Canned Goods
Snacks (granola bars, popped popcorn, applesauce, etc.)

Reusable shopping bags

Personal Care Items

Diapers & Wipes

Family Activities such as:
Board Games
Coloring Books
Craft Kits

Please support our local businesses as much as possible! You can also support monetarily and gas cards / food cards (Tops, Aldi, Walmart, CVS, etc.) are also needed. The ROC is seeing immediate needs among communities and needs your support.  If you would like to donate to our efforts, please click here.

Rural Outreach Center Resource List 


The Rural Outreach Center compiled the following resources as a way to help the people we serve and others in our community currently being impacted by COVID-19.  For the latest and most up-to-date information, please refer to your county website and the CDC:

Questions about COVID-19 can also be directed to the NYS Department of Health Hotline at 1-888-364-3065.  This resource list is NOT meant as a guide on how to treat COVID-19 or as a replacement for instructions by your local, county, state, or federal government officials.

The following resources were available as of 3/18/2020.  

Rural Outreach Center

The Rural Outreach Center serves people living in rural poverty in southern Western New York.  We are expecting the number of people in need of emergency assistance – such as with food and bills – to increase during the next several weeks due to the impact of COVID-19.  We are working to be able to provide temporary assistance. If you find yourself in need and live in southern Erie, Cattaraugus, or Wyoming counties, please call the ROC at 716-240-2220.

General Resources

All eviction proceedings and pending orders are suspended statewide starting Monday March 16 at 5PM until further notice  
UnemploymentNYS is waiving the 7-Day waiting period for Unemployment Insurance benefits for people who are out of work due to Coronavirus (COVID-19) closures or quarantines
NYS has a statewide moratorium on all water, gas and electric shut-offs

Food Resources

Feedmore WNY
Food Pantry Locator
Expensify SNAP reimbursement **limited availability** Get your SNAP purchases reimbursed directly to your bank account, up to $50.  Follow instructions here:
Bread of Life Outreach Center Open normal hours, anyone impacted by COVID-19 is eligible for pantry items.  Clothing store closed.
Rural Outreach Center Limited non-perishable food, call 716-240-2220 for details
Buffalo Public Schools – school lunches for all children (not just BPS district) Please contact Food Services at 816-3688 for information
East Aurora School District All East Aurora students are eligible for breakfast/lunch meals 7 days a week, starting 3/20.  Meals will be dropped off at students’ houses. Get more information by emailing
Frontier Central Schools

The following buildings will be open for meal pickup: 

  • Blasdell Elementary School, 3780 South Park Ave., Blasdell
  • Frontier Middle School, 2751 Amsdell Rd., Hamburg
  • Frontier High School, 4432 Bayview Rd., Hamburg

All Frontier students are eligible for breakfast and lunch each day.  Buildings will be open from 8:00 AM to 10:00 AM and 10:30 AM to 1:00 PM.

Holland Boys & Girls Club Call 537-9370 to sign-up to receive food
Holland Central Schools Call the following number (based on child’s school) to sign up to receive food M-F:Elementary School: 537-8250Middle School: 537-8275High School: 537-8221
Iroquois Central Schools Planning on offering food, no official update as of yet
Pioneer Central Schools

Mental Health Resources

How to Talk to Your Child about COVID-19
Helping Your Child during COVID-19
Online AA Meetings

Children & Family Resources (Stuck at Home?)

Overdrive (Library Resources)
Vroom App 
Scholastic Learn-at-Home–free-resources-for-school-closures.html 
Giant List of Things to do with Kids